Delivery of goods

If your postal address is in New Zealand, we will use our best endeavours to have the ordered goods dispatched and delivered to you within 5 working days of your order being placed with us.

If your postal address is outside New Zealand, we will use our best endeavours to have the ordered goods dispatched and delivered to you within 15 working days of your order being placed with us. We may charge you more for postage and packaging.
APP IT will not be liable for any delay in delivery of the ordered goods.

Damaged goods

Risk of loss or damage to the goods passes to you upon dispatch of the goods to your postal address.
If, however, the goods are damaged or faulty when they are delivered to your postal address, please advise us, and return the damaged or faulty goods to APP IT within 5 days of those goods being delivered. APP IT will consider whether to replace the goods or provide a refund to you.

If the goods fail to arrive at your postal address within a reasonable time following your order being placed, please notify us. We may replace the goods free of charge.

APP IT will comply with its obligations pursuant to the Consumer Guarantees Act 1993.

Return of goods

If you change your mind regarding the purchase of goods after you have placed your order with us, please contact us to advise that you no longer require the goods.

We will consider whether to substitute those goods ordered for other goods of the same or lesser value or to provide a refund to you. The decision shall be entirely ours, and we are not obliged to accept ‘change of mind’ returns.

If we decide to substitute the goods or provide a refund to you, we will notify you and will require the goods to be returned to us in the same condition as when the goods were dispatched and within 5 days of those goods being delivered to your postal address.
Any postage and packaging charges on returned goods are non-refundable.

Electronic license/goods

Where goods are supplied as licensed electronic copy for use of software or services, these cannot be on-sold or traded by you and is for single use only. Therefore, no refund would be given for e-license or software keys emailed to you.

Security of information

Unfortunately, no data transmission over the internet can be guaranteed as totally secure. While APP IT strives to protect such information, APP IT does not warrant and cannot ensure the security of any information that is transmitted to us. Accordingly, any information that you transmit to us is transmitted at your own risk. Nevertheless, once we receive your transmission, we will take reasonable steps to preserve the security of such information in accordance with the Privacy Act 1993 and our website privacy policy.

Termination of access

We may terminate access to this website at any time without notice. Our disclaimer will nevertheless survive such termination.
APP IT does not warrant that you will have continued access to this website and will not be responsible or liable for any loss, claims, costs, expenses or damage directly or indirectly incurred or resulting from or related to your inability to use or access this website.


APP IT does not accept any responsibility or liability for any direct, indirect, incidental, consequential, special, exemplary or punitive damage, or for any loss of profit, income or any intangible losses or any claims, costs expenses, or damage, whether in contract, tort (including negligence), equity or otherwise, arising directly or indirectly from, or connected with, your use of this website or any linked website, or your reliance on information contained in or accessed through this website, or the online purchase of goods, including the failure of any order to be processed or any goods to be delivered.

To the extent permitted by law, any condition or warranty, whether express or otherwise implied in these terms and conditions, including fitness for purpose, is hereby excluded. However, nothing in these terms and conditions is intended to have the effect of contracting out of the provisions of the New Zealand Consumer Guarantees Act 1993 except to the extent permitted by that Act, and these terms and conditions are to be modified to the extent necessary to give effect to that intention.

If you are using this website or purchasing goods for business purposes, you agree that the New Zealand Consumers Guarantees Act 1993 does not apply.

Disclaimer – APP IT Details

Whilst APP IT has no reason to believe that any information contained in the APP IT Details is inaccurate, APP IT does not warrant the accuracy, adequacy or completeness of such information nor does APP IT undertake to keep the information updated.

APP IT does not:

  • Give any assurances that any information contained in the APP IT Details will be suitable for your purposes, and you agree that you will not rely on the information and that you will make your own independent assessments (with the aid of qualified independent advice)
  • Accept responsibility for any loss, damage (including indirect, special or consequential loss or damage), however caused (including through negligence) that you may directly or indirectly suffer in connection with your use of or reliance on the APP IT Details, including the accuracy or currency of the APP IT Details. Any condition, warranty, right or liability which would otherwise be implied is excluded.

Governing law

This website and content have been developed in accordance with the laws of New Zealand. These terms and conditions and any matters or disputes connected with this website or the online purchase of goods and services shall be governed by the law of New Zealand, and the New Zealand courts shall have exclusive jurisdiction to hear and determine all claims in connection with this website and its use.


If you have a complaint about the content of this website, please contact
Acceptance of terms and conditions

You acknowledge that you have read, understood, and accept the above terms and conditions and our disclaimers.


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